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If you have lost registration keys and user names for Microsoft Word, Excel, and PowerPoint it is important to recover them. If someone has hacked into your computer and obtained these files this should be reported to the police as soon as possible. The first step is to try clearing all temporary internet browsing data from your computer by following these steps: 1- Close all internet browsers such as Google Chrome, Mozilla Firefox, Internet Explorer (which also includes Edge). 2- Run a scan on your drive using antivirus software such as McAfee or Spybot. This will clean the unwanted files from the registry and other places. If you do not run a scan your computer may still be infected and the files missing. 3- Run a registry cleaner such as CCleaner and remove any leftover registry entries that you do not want to be there. 4- Now perform a system restore to an earlier date. This will remove all the files from your computer and bring it back to its original state as if you just bought it yesterday. If you do not have any system restore points available, try hard resetting your computer by doing this: 1) Turn off your computer and unplug it from the power source for a few minutes. The computer will be in a state of hibernate. 2) Turn on your computer by pressing and holding the power button. Release the power button when it turns on successfully. 3) Press the F8 key repeatedly until a safe mode menu appears. Safe Mode is a very special booting option that blocks loading files from Internet locations and other sources. This means that it should not have any issues with unwanted registry entries or other malicious content that could have been downloaded to your computer while running an internet browser. The system will then restart normally without loading the unwanted files from the Internet. If your computer still does not function correctly, please report it to the support department so they can assist you. Article modified on: Friday, July 13, 2015 12:33 AM Dell has created a recovery disc, which may help you recover files belonging to Word, Excel and PowerPoint files. The recovery disc is provided by Dell software engineers. The steps are as follows: Boot your computer using the recovery disc to reach BIOS Setup dialog box (usually F2). Go into BIOS setup option; then go into Advanced Options; select Save & Exit Setup option; then save changes and exit Setup. Once you exit the BIOS setup make sure that your system is restarted like regular PC restart. Once you have successfully rebooted, go to the drive where your data was located. If it is a hard disk drive, access it through Disk Management tool. In case of a Dell computer, go to the Recovery button on the bottom right hand of your Windows desktop and select "Restore my PC to an earlier time". Get back the missing files from your computer after going through this process. There are various ways of recovering lost or deleted files from a PC that may be useful in different situations. 1) Recovery using a recovery program: You can use a recovery program for recovering lost or deleted files from your hard disk drive without having to format your hard disk drive. cfa1e77820
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